Our Process

iVendGroup is wholly owned by IVMOA who have been operating as a vending group for over 30 years. Our enviable position means we are able to leverage our industry ties while still being flexible enough to adapt to the unique Australian market. Our experience and knowledge of the vending business is unrivalled in the Australian vending industry and we have processes in place to maximise your vending opportunity.

  Clean Filled and Working

  • Largest vending in Australia.
  • Fully accountable and transparent business models.
  • Global support, local expertise.

Our Service Models

Technical Service Model

Technical service and reliability is critical in vending. We have a fully qualified national technical team to ensure that all technical issues are resolved quickly and professionally. Our qualified team have all the parts and equipment on hand to resolve any technical issue within 4 hours.

  • Full time national technical teams.
  • Maximum 4 hour response time on recorded faults.
  • All parts and equipment on hand to rectify any issue.
1. Machinery Fault2. Customer Calls 18003. Customer Speaks to hotline4. Issue Reproted5. Technician / Filler6. Fault resolved within 4 hrs

Machine Service Model

Having the correct service model is critical to maximising your vending business. Vending machines need to be filled at the correct time to maximise sales and improve the consumer experience. Over the past 30 years we have refined our business model to ensure that we maximise vending sales results. We leverage our national business IT platforms to provide clear reporting on all vending sales.

  • Daily management of results.
  • Leverage of national business IT>
  • All parts and Minimise out of stocks, maximise sales.
1. Fill Completed At Machibe2. Sales info transferred to SAP3. Coin independency counted4. Sales Visibility within 24 hours5. Maximized vending business performance6. Fault resolved within 4 hrs

Our brands